Policies

Thank you for shopping with DUO. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Orders are prepared and shipped by our fulfillment partner within 1–5 business days of purchase (Monday–Friday, excluding U.S. holidays).

Orders placed on weekends or holidays begin processing the next business day.

Subscription orders follow the same timeline from each renewal date.

You'll receive an email with tracking as soon as your order ships.

Standard (USPS): arrives 3–5 business days after your order ships (about 4–10 business days total, including processing).

Express (USPS Priority): arrives 1–3 business days after your order ships (about 2–8 business days total, including processing).

Available shipping methods and estimated delivery times are also shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping charges are calculated at checkout based on your order weight and selected shipping method.

Standard: from $8.

Express: from $15.

*For one-time orders, free Standard shipping applies to orders of $75 or more after discounts, before shipping and taxes, delivered to eligible U.S. addresses, when the Standard shipping rate is $18 or less. Express shipping on one-time orders is charged at checkout.

For subscription orders, both Standard and Express shipping are free when the selected shipping rate is $18 or less. If any shipping rate exceeds $18, you pay the full shipping rate, not just the amount above $18. Higher Express shipping tiers therefore remain charged. The available rates and your shipping charge are shown at checkout. We may change or end this offer at any time; the terms shown at checkout apply to your order.

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Orders with several products may arrive in more than one package. You won't be charged extra shipping when that happens.

We currently ship to addresses in the 48 contiguous United States and Washington, D.C. We don't currently ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam and the U.S. Virgin Islands), APO/FPO/DPO military addresses, or outside the United States.

Please check your shipping address at checkout, and contact us as soon as possible if you need to correct it. We're not responsible for orders delivered to an incorrect address entered at checkout. If an order is returned to us because of an incorrect address, contact us and we'll help arrange reshipment (additional shipping may apply).

If your package shows as delivered but you can't find it, arrives damaged, or is significantly delayed, contact us within 10 days of the delivery date (or expected delivery date). We'll work with the carrier and, where appropriate, send a replacement or issue a refund.

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible. To cancel a subscription, see our Purchase Options Cancellation Policy.

Contact our team at support@duosupps.com.

When you choose Subscribe on a product, you agree to receive that product automatically on the schedule shown at checkout (for example, every month or every 2 months). You'll be charged for each delivery, using the payment method you provided, on each renewal date until you cancel.

Subscriptions are offered at 20% off the one-time price, unless otherwise stated at checkout. The price, delivery frequency, shipping cost and taxes for your subscription are shown at checkout and in your order confirmation. If we change the price of your subscription, we'll notify you by email at least 14 days before the change takes effect, and you can cancel before then.

We'll email you 3 days before each renewal charge, so you have time to skip your upcoming order or manage your subscription.

You can skip a delivery, change your delivery date, update your payment method or address, or cancel at any time from your account at duosupps.com/account. Changes made before your next renewal date apply to that order. Changes made after an order has been processed apply to the following order.

See how to cancel in our Purchase Options Cancellation Policy. You can cancel online at any time from your account, with no cancellation fee and no minimum number of orders. Cancelling stops future renewals. An order already processed before you cancelled will still ship and is subject to our Returns & refunds policy.

If a renewal payment fails, we'll try again and email you. If payment can't be collected, the delivery won't ship and your subscription may be paused or cancelled.

Subscription orders ship free on both Standard and Express when the selected shipping rate is $18 or less, including eligible shipping on renewals.

If the selected shipping rate exceeds $18, you pay the full shipping rate, not just the amount above $18. This is why higher Express shipping tiers are still charged. This rate-based rule applies to all subscriptions, including The Complete Routine. Your available shipping options and charges are shown at checkout.

*See our Shipping Policy for shipping terms.

The Complete Routine subscription includes DUO Daily Essential, Gut Support, Daily Hydration (Peach Mango) and Metabolic Support, delivered together on each renewal.

We may update this policy. Material changes will be emailed to active subscribers before they take effect.

support@duosupps.com

This policy explains how to cancel a DUO subscription (any product bought with Subscribe, including The Complete Routine). It works together with our Subscription Policy and Returns & refunds policy.

You can cancel your subscription at any time from your account at duosupps.com/account. Go to Subscriptions, choose the subscription, and select Cancel subscription. There's no cancellation fee and no minimum number of orders.

Email support@duosupps.com from the email address on your account with the subject "Cancel my subscription." We'll cancel it and email you a confirmation within 2–5 business days. Your cancellation counts from the day we receive your email: if a renewal is charged after that date, we'll refund it. For an instant cancellation, cancel online from your account.

Before your next renewal date: your subscription is cancelled right away, and you won't be charged again.

On or after your renewal date: if your renewal order has already been charged and processed, that order will still ship. Your subscription is then cancelled, and no further orders will be charged.

We'll send you an email confirming your cancellation. If you don't receive it, please contact us.

We email you 3 days before each renewal charge, so you have time to skip, change or cancel before you're billed.

If you just need a break, you can skip your next delivery or change your delivery date from your account instead of cancelling. Your subscription discount stays in place.

An order that was charged before you cancelled will ship as normal. If you'd like to return it, our Returns & refunds policy applies.

The 20% subscription discount applies only while your subscription is active. After cancelling, future purchases are at the regular one-time price unless you subscribe again.

We may cancel a subscription if a payment can't be collected after repeated attempts, if a product is discontinued, or if we can no longer ship to your address. We'll email you if this happens, and you won't be charged for orders that aren't shipped.

Email support@duosupps.com. We're happy to help.